Effective date: 15 October 2026
This Privacy Policy explains what personal information ApexGulf ("ApexGulf", "we", "us") collects through apexgulf.trade, how we use it and the choices you have. By creating an account or using the site you agree to this policy.
1. Information we collect
- Account information: name, username, email address, country, mobile number (where provided) and your password (stored only in hashed form).
- Financial and transaction information: wallet addresses you submit, deposit and withdrawal records, package purchases, balances, interest, referral and rank activity, and blockchain transaction identifiers.
- Technical information: IP address, browser and device type, operating system, approximate location derived from IP, login timestamps and pages visited.
- Communications: messages you send through the contact form and support tickets, including attachments.
- Cookies: small files that keep you signed in, remember preferences and protect forms from abuse.
2. How we use information
- to create and operate your account and process deposits, packages, interest and withdrawals;
- to send service messages such as verification, security, transaction and support emails;
- to detect and prevent fraud, abuse, multiple accounts, money laundering and other unlawful activity;
- to comply with legal and regulatory obligations and respond to lawful requests;
- to maintain, secure and improve the site.
3. Sharing
We do not sell personal information. We share it only with: payment and blockchain service providers needed to process deposits and withdrawals (for example NovaPayments); hosting, email and security providers acting on our instructions; professional advisers; and authorities where required by law or to protect our rights and users. Blockchain transactions are public by nature and cannot be erased.
4. Referrals
If you join through a referral link, the person who referred you can see limited information about your activity that is needed to calculate referral commissions and ranks, such as your username and package amounts. They cannot see your password, wallet addresses or contact details.
5. Retention
We keep information for as long as your account is active and afterwards for as long as needed for legal, tax, accounting, security and dispute purposes. Transaction records may be kept for several years.
6. Security
We use encrypted connections (HTTPS), hashed passwords, access controls and monitoring. No system is completely secure, so please use a strong unique password and never share your login details. We will never ask for your password by email or chat.
7. Your rights
Subject to applicable law, you may ask to access, correct or delete your personal information, or object to certain processing, by contacting support@apexgulf.trade. We may need to verify your identity and may retain information we are legally required to keep.
8. Children
The service is not intended for anyone under 18, and we do not knowingly collect information from minors.
9. International transfers
Our providers may process information in countries other than your own. Where we do this we take reasonable steps to protect it.
10. Changes
We may update this policy. Material changes will be posted on this page with a new effective date.
11. Contact
Questions: support@apexgulf.trade.